Overview

Social Hub helps to uncover intelligence through social media listening, notify brand about the potential crisis, provide real-time reports and 24/7 customer service for all the incoming queries. We leverage multiple listening and social customer service tools to manage responses and extract data.

Our Offerings

Social Media Listening

We empower you to take better decisions. Our secret sauce for the social listening and social media analytics combines human intelligence with knowledge of leading tools. Beyond culling important data points, our razor-sharp analytical minds apply scientific methods and skill sets to analyze these data sets and translate them into meaningful insights with custom reporting across multiple domains

24/7 Social Customer Service

We offer 24/7 flexible helpdesk for customer service across all verticals. We follow response management best practices and our FRT is near to instant (around 10 minutes). Customers can either go for a dedicated team of agents 24/7 or hire our services for business hours only. As a part of response management, we also identify potential crisis and notify the PR team of our customer so to enable them to mitigate such crisis well in time

Custom Real-Time Dashboards

We offer custom dashboards which can be configured for large screens (TVs), PCs and mobile devices at your premises. We also custom real-time dashboards with live data feeds from all social media channels along with response management dashboards to monitor response time across

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